Privacy Policy

Privacy Policy

Madx Panel SdnBhdcares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services, websites (collectively, our “Services”).

What information do we collect?

We collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is collected directly from you when you:

  1. create an account or purchase any of our Services (ex: billing information, including name, address, credit card number);
  2. complete contact forms or request newsletters or other information from us (ex: email); or
  3. details or usage or analytics of the usage (for example including but not limited to the sent or received, amount of data, IP addresses, transmission details, details of the hardware used, the time of use, duration of use, clickstream data of pages browsed, personal settings, interest and preferences), of the subscribed, Services or third party services;
  4. details or usage or analytics of the usage of mobile devices (for example including but not limited to the mobile device’s unique identifier and the location) if used to access the subscribed, Services or third party services.

How we use your information?

Your Personal Data will be used for the purpose it was given. Your Personal Data may also be used by Madx Panel SdnBhd, group of companies or its affiliates and/or Authorised Third Party for one or more of the following purposes:-

  1. 1 to assess your application or continued provisioning of the products and/or services (whichever isapplicable);
  2. financial operation including to verify and process payment, billing and billing enquiries;
  3. responding to your enquiries;
  4. research purposes including but not limited to product and/or service improvement, historical and statistical purposes and analysis;
  5. general operation, maintenance and audit of products and/or services provided including its related website(s);
  6. for the purpose of verifying Your identity;
  7. provide you with regular communications from Madx Panel SdnBhd relating to our products and/or services;
  8. to provide you with Madx Panel SdnBhd's latest information, promotions and latest updates, special offers as well as marketing and advertising materials; and
  9. in compliance with any regulatory, statutory or legal obligations which shall include but not limited to theprovisioning of Directory Assistance Service 103 as part of the Required Applications Services.

The above shall collectively be referred to as “Purposes” in this Privacy Notice By submitting your information to Madx Panel SdnBhd, you hereby consent and authorise Madx Panel SdnBhd to process and verify any information about you from any third party, especially credit bureau, credit rating agency or credit reporting agency which Madx Panel SdnBhd may require in connection with your application for any of Madx Panel SdnBhd products and/or services and/or review of the existing account with Madx Panel SdnBhd and/or use of Madx Panel SdnBhd portal and/or access to Madx Panel SdnBhd website.

Such consent and authorization will extend to any information obtained from any of the account(s) presently maintained for you, any new applications for any products and/or services offered by Madx Panel SdnBhd, any historical financial or credit records, data or information whether or not provided personally or through any other sources relating to you which was collected, received, captured, compiled, secured and/or obtained by Madx Panel SdnBhd through or by whatever means or methods or forms. In the event that you are to provide or disclose to Madx Panel SdnBhd the Personal Data of a third party in any application, you hereby represent and warrant that consent has been obtained from the third party to allow Madx Panel SdnBhd to process the Personal Data for the Purposes set out above.

How you can access, update or delete your data.

To easily access, view, update, delete or port your personal data (where available), please sign into your Account and visit “Account Settings.”

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings, you may also contact us by one of the methods described in the “Contact Us” section below.

What is Your Obligation in Providing Personal Information?

As such, You are responsible for providing such Personal Information as required by us. Please note that as a condition to use of Services, You shall ensure that the Personal Information at all times is, complete and accurate, failing which We reserve the right to terminate Your Agreement without notice.

How Do We Handle Cookies at Our Website?

When You, use Our website or access Our content through another website, We collect information of the usage from cookies. The cookies, which are stored on the device accessing Our website, only identifies the device and not the user. Such cookies have information which assist Your navigation by customizing site information according to Your preferences. Though You may reject the use of cookies through Your browser, the rejection may affect Your usage of Our website.

What is Our Security Assurance?

We make every effort to implement a security system that prevents unauthorized access of Personal Information (including by Our staff without clearance). For example: when You transmit Personal Information to Us, We encrypt the input by use of [128 bit] Secure Sockets Layer (SSL) software; only the last four digits of your credit number is shown for the purpose of confirming a payment transaction; We employ firewalls to prevent unauthorized hacking.

Age restrictions

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.


We do not ask by, e-mail or through links within it, for any, Personal Information or confirmation of security particulars; links if any in our e-mails would direct you to informational pages only. Thus You should not respond to e-mails making such requests. Instead please contact us at the contact indicated below to report any such e-mail requests or other suspicious activities.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time without notice. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact us by email at [email protected]. In the alternative, you may contact us by either of the following means:

By Mail: No. 17-2 PusatKomersil Equine, Jalan Equine 1G, Taman Equine, 43300 Seri Kembangan, Selangor.

By Phone: (03) 8938 5540. We will respond to all requests, inquiries or concerns within fourteen (14) working days.